REFUND POLICY

Effective: 20 July 2025

This Policy delineates how Maxará Aesthetics ("Maxará," "we," "us," or "our"), a division of Second Sight Aesthetics LLC, administers requests for service adjustments, store‑credit issuance, and merchandise returns. By booking an appointment, purchasing a treatment package, or acquiring retail products—either through https://www.maxaraaesthetics.com or in‑studio—you assent to the provisions articulated below.

1 Service Satisfaction Adjustments

No Cash/Card Refunds Completed services are ineligible for monetary reimbursement.
Complementary Remediation If you are dissatisfied with the clinical outcome, notify us within five (5) calendar days. Management will adjudicate each case individually and may extend either (a) a complimentary touch‑up or (b) store credit equal to the value of remedial care.

2 Prepaid Packages & Series

Clients who discontinue a prepaid series may request prorated store credit for any unused sessions, calculated at the per‑service rate. No cash refunds will be issued for partially redeemed packages.

3 Retail Merchandise Returns

Return Window Unopened, unused products in their original packaging are returnable within five (5) calendar days of purchase.
Return Prerequisites An original receipt and pristine, resalable condition are mandatory.
Final‑Sale Items Products that have been opened, lack original packaging, or are presented after the 5‑day period are non‑returnable.
Refund Modality Upon approval, refunds are credited to the original payment instrument within seven (7) business days; subsequent bank‑processing times may vary.

4 Gift Cards

Gift cards are non‑refundable, non‑redeemable for cash, and may only be transferred to another party with the cardholder’s explicit consent.

5 Deposits for High‑Value Services

Mandatory Deposit Select premium treatments require a deposit at the time of booking.
Refund Eligibility Deposits are refundable when cancellations are submitted ≥ 24 hours before the scheduled appointment.
Forfeiture Clause Cancellations occurring < 24 hours before the appointment render the deposit non‑refundable.

6 Documentation & Condition Requirements

All refund or credit inquiries must include:

Original purchase receipt or digital proof of transaction.
The physical product in its original, unaltered packaging (if applicable).

7 Processing Timeline

Following approval, we will execute the refund or credit within seven (7) business days. Your financial institution may impose additional settlement timeframes beyond our control.

8 Management Discretion

Maxará retains discretionary authority to diverge from this Policy in extraordinary circumstances (e.g., documented hypersensitivity reaction, courier‑induced damage). Such deviations are case‑specific and shall not establish precedential effect.

9 Initiating a Refund / Return Request

Email support@maxaraaesthetics.com or phone (770) 796‑7418. Provide:

Full legal name and preferred contact information;
Transaction or appointment identifiers;
A concise description of the issue accompanied by photographic evidence when relevant.