This Policy delineates how Maxará Aesthetics ("Maxará," "we," "us," or "our"), a division of Second Sight Aesthetics LLC, administers requests for service adjustments, store‑credit issuance, and merchandise returns. By booking an appointment, purchasing a treatment package, or acquiring retail products—either through https://www.maxaraaesthetics.com or in‑studio—you assent to the provisions articulated below.
1 Service Satisfaction Adjustments
- No Cash/Card Refunds — Completed services are ineligible for monetary reimbursement.
- Complementary Remediation — If you are dissatisfied with the clinical outcome, notify us within five (5) calendar days. Management will adjudicate each case individually and may extend either (a) a complimentary touch‑up or (b) store credit equal to the value of remedial care.
2 Prepaid Packages & Series
Clients who discontinue a prepaid series may request prorated store credit for any unused sessions, calculated at the per‑service rate. No cash refunds will be issued for partially redeemed packages.
3 Retail Merchandise Returns
- Return Window — Unopened, unused products in their original packaging are returnable within five (5) calendar days of purchase.
- Return Prerequisites — An original receipt and pristine, resalable condition are mandatory.
- Final‑Sale Items — Products that have been opened, lack original packaging, or are presented after the 5‑day period are non‑returnable.
- Refund Modality — Upon approval, refunds are credited to the original payment instrument within seven (7) business days; subsequent bank‑processing times may vary.
4 Gift Cards
Gift cards are non‑refundable, non‑redeemable for cash, and may only be transferred to another party with the cardholder's explicit consent.
5 Deposits for High‑Value Services
- Mandatory Deposit — Select premium treatments require a deposit at the time of booking.
- Refund Eligibility — Deposits are refundable when cancellations are submitted ≥ 24 hours before the scheduled appointment.
- Forfeiture Clause — Cancellations occurring < 24 hours before the appointment render the deposit non‑refundable.
6 Documentation & Condition Requirements
All refund or credit inquiries must include:
- Original purchase receipt or digital proof of transaction.
- The physical product in its original, unaltered packaging (if applicable).
7 Processing Timeline
Following approval, we will execute the refund or credit within seven (7) business days. Your financial institution may impose additional settlement timeframes beyond our control.
8 Management Discretion
Maxará retains discretionary authority to diverge from this Policy in extraordinary circumstances (e.g., documented hypersensitivity reaction, courier‑induced damage). Such deviations are case‑specific and shall not establish precedential effect.
9 Initiating a Refund / Return Request
Email support@maxaraaesthetics.com or phone (770) 796‑7418. Provide:
- Full legal name and preferred contact information;
- Transaction or appointment identifiers;
- A concise description of the issue accompanied by photographic evidence when relevant.